·   Operations Management

·   Project Coordination

·   Discretion & Confidentiality

·   Strategic Operations Planning

·   Risk Analysis / Management

·   Policy Implementation

·   Crisis / Contingency Planning

·   Security Program Management

·   Regulatory Compliance

PROFESSIONAL HIGHLIGHTS

 

·   Certification (March 2016) in Security+ including managing a secure network backbone, understanding of common hosts and their operating systems and in design, operation and maintenance of a defensive posture.

·   Deliver operational experience from the U.S. Army and National Guard experience, along with supervisory experience across payroll, operations, security, and surveillance.

·   Assisted in the successful opening of 3 new facilities; interviewed, auditioned, trained, and supervised employees to assure the highest standards of customer service while maintaining corporate quality assurance measures.

·   Ability to create a premier learning environment; provided exceptional coaching and mentoring to staff to achieve goals.

 

PROFESSIONAL HISTORY

                                

Table Games Floor Supervisor (2009 – present)

Aria Resort and Casino

Supervised the operation of a group of assigned tables within the pit, partnering with the pit manager to ensure streamlined operations. Acted as a coach for the dealers, providing feedback on performance.

·   Successfully supervises operations of table games in assigned pits placing special emphasis on guest service, game protection, and employee motivation, creating a high quality work environment.

·   Saved the department an average of $15,000 per year via utilization of working knowledge of policies and procedures

·   Reconciled disputes that arose from guests and referred specific disputes to the pit manager, leading to a positive resolution

·   Observed all games, checking for irregularities and any deviations from procedures.

·   Supervised team members, ensuring the enforcement and adherence to regulatory policies including Title 31.

·   Ensured team members provided exceptional customer service and acted in a cordial and courteous manner.

·   Established and maintained rapport with 100+ casino guests passing through the area each shift.

·   Issued credit based on information obtained from the casino computer system and in compliance with established limits.

          

Dual Rate Pit Manager (2008 – 2009)

Snoqualmie Casino

Successfully trained and auditioned potential team members for table games positions. Overlooked assigned pits and placed special emphasis on game protection, and employee motivation.

·   Supervised assigned pits placing special emphasis on guest service, game protection, and employee motivation.

·   Demonstrated working knowledge of table games, house rules, and procedures.

·   Minimized disputes that arose from guests in collaboration with shift managers to achieve resolution.

 

EDUCATION / CERTIFICATIONS

 

Master of Arts in Hospitality Administration, University of Nevada, Las Vegas

Bachelor of Arts, Political Science, Washington State University, Vancouver, WA

Comptia - Security+ Certification

Cyber Academy Body of Knowledge, True Information Assurance, Inc.

Graduate, Essentials of Management & Boots to Business, MGM Resorts International

Primary Leadership Development Course (PLDC), U.S. Army

 

TECHNICAL SKILLS

 

Software: Ultipro, Microsoft Office (2007, 2010, 2013)

Access, Word, Excel, PowerPoint, OneNote, Outlook